Last Updated: June 10, 2026

At Shakunavali, we deeply respect your privacy and are committed to protecting your personal and spiritual information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and services, including our WhatsApp Business communication channel.

1. Information We Collect

To prepare your sacred Janmakshar, we may collect:

Personal Identification

• Name
• Email address
• Phone number
• WhatsApp number

Birth Details

• Date of birth
• Time of birth
• Place of birth

These details are essential for accurate Vedic astrological calculations.

Payment Information

Payments are processed securely through our trusted payment gateway partners. We do not store your card details, banking information, or payment credentials.

Communication Data

Messages, queries, feedback, and other communications shared through email, our website, or WhatsApp Business.

2. How We Use Your Information

Your information is used solely for the following purposes:

• Preparing your personalized handwritten Janmakshar with accuracy and devotion.
• Communicating with you regarding order confirmation, status updates, delivery information, and spiritual guidance.
• Sending updates about our Seva mission, Vrajbhoomi Ashram initiatives, and related spiritual content (only if you have opted in to receive such communications).
• Improving our services, customer support, and website experience.

3. WhatsApp Business & Data Safety

We use WhatsApp Business as a primary communication channel to:

• Confirm your order and birth details.
• Share digital copies of your Janmakshar.
• Provide updates regarding our Seva activities and mission.

Your WhatsApp Data Is Protected

• We do not share your WhatsApp number or chat history with third-party marketers or unrelated organizations.
• All communications are treated as confidential and sacred, consistent with the spiritual nature of our Seva.
• We comply with WhatsApp Business Policies and Meta’s applicable data protection standards.
• We use WhatsApp only for service-related communication and do not send unsolicited promotional messages.

4. Data Storage and Security

• Your personal information and birth details are stored securely using appropriate technical and organizational safeguards.
• Access to your information is limited to authorized personnel involved in preparing your Janmakshar and providing related services.
• We retain your information only for as long as necessary to fulfill our services, maintain records, and comply with legal obligations.

5. Data Sharing and Disclosure

We respect your privacy deeply and do not sell, rent, or trade your personal information.

Information may only be shared in the following circumstances:

• With trusted service providers, such as secure payment processors, strictly as necessary to complete your order.
• When required by applicable law, legal process, court order, or governmental authority.
• To protect our rights, property, safety, or the safety of others.
• In connection with the Vrajbhoomi Ashram mission only in aggregated and non-identifiable form.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information or birth details.
• Request deletion of your information, subject to legal and operational requirements.
• Opt out of non-essential communications at any time.

To exercise any of these rights, please contact us through the contact details provided on our website or WhatsApp Business account.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enhance your browsing experience.
• Improve website functionality.
• Analyze website traffic and user engagement.

You may control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings.

Any significant updates will be communicated through our website or WhatsApp Business channel.

10. Contact Us

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the handling of your personal information, please contact us using the contact details provided on our website.

We are committed to protecting your privacy and maintaining the trust you place in our spiritual services.